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Lending  Books
And the clients went wild! how savvy professionals win all the business they want by
  • Kuzmeski, Maribeth
Language: English
Publication details: New Jersey John Wiley & Sons 2010
Availability: Items available for loan: Main Library (2)Collection, call number: Reference Collection 658.8 K89, ...

Reference Books
How to give quality service to your customers by
  • Denton, D. Keith
Language: English
Publication details: New Delhi Universal 1989
Availability: Items available for loan: Main Library (1)Collection, call number: Reference Collection 658.812 D25.

Lending  Books
Listening to the voice of the customer 16 steps to a successful customer satisfaction measurement program by
  • Anton, Jon
Language: English
Publication details: New York The Customer Service Group 1997
Availability: Items available for loan: Main Library (1)Collection, call number: Lending Collection 658.812 A57.

Study of customer satisfaction on dialog axiata lesi pay service by
  • Packiyarajah, D. S
Publication details: 2017
Dissertation note: University of Colombo EMBA-08
Availability: Items available for loan: Main Library (1)Collection, call number: Postgraduate Thesis Collection 658.8343 P11.

Reference Books
Up your service! strategies and action steps to delight your customers NOW! by
  • Kaufman, Ron
Language: English
Publication details: Singapore Ron Kaufman pte 2000
Availability: Items available for loan: FGS Library (1)Collection, call number: Reference Collection 658.8 K18.

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