Kaufman, Ron <br/><br/>
Up your service!  strategies and action steps to delight your customers NOW! 

 - Singapore  Ron Kaufman pte  2000 
 - xxii, 297p. 
<br/><br/><label>ISBN: </label>9789810421328 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICE<br/>MANAGEMENT<br/>MARKETING
<br/><br/><label>Dewey Class. No.: </label>658.8  / K18