Service quality and customer satisfaction: a case study of heavy machinery division of ABC group (Record no. 173481)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00520nam a22001451a 4500 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | N18 |
| 100 ## - PERSONAL NAME (AUTHOR) | |
| Personal name | Nawarathne, G.G.N.M.P.M.B. |
| 9 (RLIN) | 118538 |
| 245 ## - TITLE STATEMENT | |
| Title | Service quality and customer satisfaction: a case study of heavy machinery division of ABC group |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 65p. |
| 502 ## - DISSERTATION NOTE | |
| Degree type | |
| Name of granting institution | University of Colombo |
| Miscellaneous information | EMBA 33 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | SERVICE QUALITY |
| 9 (RLIN) | 66602 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | SERVICE QUALITY AND CUSTOMER SATISFACTION |
| 9 (RLIN) | 118539 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Thesis |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| a | 1 |
| b | Admin Admin |
| c | 1 |
| d | Admin Admin |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| -- | 591018 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Postgraduate Thesis Collection | Main Library | Main Library | Ceylon Room (4th FLOOR) | 05/03/2020 | 658.812 N18 | 591018 | 10/10/2022 | 10/10/2022 | Thesis |